AI-Powered Call Quality Monitoring
for Global BPOs
Navikzaa's core QA platform automates post-call review at scale. Evaluate recorded calls in batches, score agent adherence, detect compliance issues, and expand QA coverage across your entire call volume.
Automated Post-Call Review
Replace manual sampling by evaluating recorded calls automatically against custom scorecards.
Script & Compliance Checks
Automatically flag script omissions, mandatory disclaimers, and customer dissatisfaction signals.
Targeted Supervisor Workflows
Surface high-risk interactions and pre-compiled coaching points so supervisors focus feedback where it matters most.
Automate QA Across All Calls
Instead of QA teams manually listening to a small fraction of call recordings, Navikzaa automatically evaluates call quality, scoring agent adherence and detecting compliance risks at scale.
Automated QA Workflow
Comprehensive Call Review
Evaluates customer conversations across your contact center campaigns to eliminate manual sampling gaps.
Automated Quality Scoring
Scores agent performance automatically against your organization's custom QA frameworks.
Compliance & Risk Flagging
Surfaces script omissions, mandatory disclaimers, and customer dissatisfaction signals automatically.
Actionable Coaching Insights
Delivers performance trends and targeted coaching recommendations to QA supervisors.
Automated Compliance Analysis
Identify script adherence, required disclosures, and verification protocols across customer conversations.
Targeted Risk & Issue Detection
Surface critical conversations that require supervisor attention, filtering out routine interactions.
Automated Coaching Snippets
AI highlights specific coaching opportunities and conversation timestamp snippets for efficient feedback.
Sentiment & Tone Indicators
Evaluate conversation sentiment, customer dissatisfaction signals, and tone indicators across interactions.
QA Scorecard Analytics
Track quality trends, common process friction points, and agent scorecards over weekly/monthly cycles.
Supervisor Command Dashboard
Centralized operational interface for QA teams managing agent rosters across contact center campaigns.
Automated QA Coverage Across Call Volume
Traditional QA methods review only 1% to 3% of call recordings due to manual listening limits. Navikzaa automates post-call evaluation so QA teams can review recorded calls at scale without increasing supervisor headcount.
- Automated Risk FlaggingHighlight customer interactions with potential compliance or sentiment issues.
- Standardized Evaluation FormsApply consistent scoring guidelines across agent teams and shifts.
- Seamless Call Recording IngestionIntegrate with standard BPO call storage feeds and CCaaS recording archives.
Need Live Oversight?
Advanced Real-Time Monitoring
Navikzaa's core QA platform automates post-call review at scale. For organizations that require live oversight, real-time monitoring and intervention capabilities can be enabled as an advanced, custom-deployed solution.
Real-time capabilities can be developed and deployed based on your specific operational requirements and infrastructure.
Discuss Real-Time RequirementsBuilt for BPO Operations
Designed to help BPOs expand QA coverage across recorded conversations without heavy real-time infrastructure investments.
Automate QA Without Infrastructure Overhaul
Achieve broad QA coverage using standard post-call recording feeds without needing complex live streaming telephony changes.
Compliance Risk Reduction
Automated analysis helps QA teams identify script omissions and compliance risks across recorded calls early.
Timely Coaching Feedback
Automated insights highlight key coaching moments so supervisors can deliver targeted feedback promptly.
Designed for Contact Centers
Flexible rule configurations suited for different campaign types, languages, and operational requirements.
The BPO QA Challenge
Supervisors want greater visibility into customer interactions, but manual call listening does not scale. Navikzaa automates QA across recorded call volume, allowing QA teams to evaluate calls at scale and focus attention where issues are flagged.
Become an Early BPO Pilot Partner
Navikzaa is opening a limited number of early pilot opportunities for BPO teams. Evaluate automated post-call QA using real-world call recordings and discover where automation can reduce manual review effort.
Designed for Modern Contact Centers
Navikzaa is built to support growing contact centers and BPO operations across global delivery hubs.
India
Philippines
SE Asia
Latin America
UAE & Gulf
United States
United Kingdom
Canada
Singapore
Australia
South Africa
Malaysia
Evaluate Navikzaa for Your BPO
Schedule a BPO product walkthrough or request an early pilot evaluation for your QA team.